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A couple of campers enjoying their Hippie Hitop

Frequently Asked Questions About Hippie Campervan Hire

 

We're sure you have some questions before hitting the road, so we've put together a list for you of questions we get asked the most so you can find some fast answers. If you can't see the information you're looking for, simply reach out to our Hippie Camper team by calling us on 1800 777 779 or by emailing us at [email protected].

 

BRANCH LOCATION AND HOURS

+ WHAT TYPE OF PAYMENTS DO YOU ACCEPT IN YOUR BRANCH?

Our branches accept Credit Card or Debit Card for rental charges paid on vehicle pick up or drop off. Cash payments are not accepted. The Bond on the vehicle is only payable by Credit Card or Debit Credit Card.

The Bond cannot be paid with a pre-paid Credit Card.

+ WHAT ARE THE BRANCH HOURS AND LOCATIONS?

Click here to see our locations and opening hours.

+ HOW DO I GET TO THE BRANCH?

Branches are conveniently located near major airports, making pick-up and drop-off even easier for you. You can arrange transport to and from the airport via taxi or uber/rideshare or public transport (where possible).

+ DO YOU ALLOW PICK UP OR DROP OFF OUTSIDE OF BRANCH HOURS?

All guests are required to pick up and drop off during the hours specified for each branch.

DRIVER LICENCE

+ HOW OLD DO I HAVE TO BE TO DRIVE A MOTORHOME?

Drivers must be over 18 years of age to drive a Hippie Camper vehicle.

+ DO ALL DRIVERS HAVE TO BE IN THE BRANCH AT PICK UP?

All drivers are required to show their Driver Licence to the branch in person prior to driving the vehicle. At pick up is preferred, however guests may visit the branch prior to pick up to show their Driver Licence if they are unable to be there on the day.

+ WHAT TYPE OF DRIVER LICENCE DO I NEED?

For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, any foreign driver licence in a language other than English requires an International Driving Permit. Hippie drivers may be 18 years of age or over with a full driver licence or hold an Australian green provisional licence.

VEHICLES

+ ARE DOGS ALLOWED IN THE VEHICLE?

We are happy for you to bring a pet dog on vacation in our Motorhome for a pet cleaning fee of $200.

Service animals can travel in Hippie Campers free of charge with prior permission and proof of service certification. We ask you to tell us in advance that you wish to bring your pet and to ensure your pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

+ CAN I BRING MY BIKE?

We do not have bike racks on our campers. Bikes may be stored inside the campervan, however we would appreciate bikes being stored in bike bags to avoid any damage to the interior of the campervan.

+ WHAT IS THE WEIGHT OF THE VEHICLES?

All of our vehicles are less than 4.5 tonnes and can be driven by overseas driver licence holders.

+ DO I HAVE TO PAY PER KILOMETRE (KM)?

We offer unlimited kilometres with our 2WD Motorhomes. Relocations have a daily kilometre allowance - please refer to our Terms and Conditions for more information on charges.

+ HOW LONG DOES THE BATTERY SYSTEM LAST?

The battery system will provide power for between 12 - 20 hours when fully charged depending on use. Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, television and water pump.

The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. We recommend that the vehicle is plugged into mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery. When you are connected, all equipment automatically runs on mains power rather than the battery.

Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television may run either on 240v (mains power) or 12v (battery power).

For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with a large earth pin. All approved caravan park circuits are rated at 15 amps.

+ CAN I REQUEST A SPECIFIC LAYOUT OR VEHICLE LENGTH?

Vehicles can be requested by vehicle category, however we cannot guarantee a particular vehicle layout, make or model.

+ WILL MY VEHICLE BE AUTOMATIC OR MANUAL TRANSMISSION?

Hippie Endeavour camper vans are automatic transmission. Hippie Hitop Camper vehicles may be automatic or manual transmission. We are unable to guarantee the transmission type. Please refer to the vehicle description to check whether your preferred vehicle is automatic or manual. 

VEHICLE INCLUSIONS

+ DO I HAVE TO PAY A BOND WHEN HIRING IN AUSTRALIA?

Yes. Should you choose Standard Liability or Liability Reduction Option 1, the Bond will be debited. The Bond can range from $1,500 to $8,000. 

If you have chosen Liability Reduction Option 2 (VIP cover), a credit card imprint of $100-$300 will occur at time of pickup. This means that the relevant amount will be “held” from your funds without being debited from your account.

Please review our Liability Reduction Options, which can be found in our Terms and Conditions to check your specific brand and vehicle type.

You are welcome to call us or email us and we will be in touch to explain this further.

+ WHAT IS LIABILITY REDUCTION?

Liability means the state of being legally responsible for something. With our vehicles, you are liable up to your chosen liability in the event of an incident or accident, regardless of fault and provided you do not breach the Terms and Conditions of hire.

Our reservations team would be happy to further explain this to you. You are welcome to call us or email us with your phone number and we will be in touch.

+ WHAT IS INCLUDED IN THE VALUE PACK?

The Value Pack includes The High Road Cover if in Australia and New Zealand, as well as extras like camp chairs, camp table, gas bottle, first set of toilet chemicals and child seats.Extra driver fees are also included.

For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.

+ DOES MY RV COME WITH A GAS BOTTLE AND IS THERE A CHARGE?

Yes, all vehicles are supplied with a full gas bottle of which the cost will be included in your rental quote and this can be used for heating water and cooking.

Payment is required at time of pick up, you may return the gas bottle empty.

If you purchase the Value Pack, the gas bottle is included.

+ WHAT IS IN A PERSONAL KIT?

Personal Kits include sheets, pillows, duvets/comforters and bath towels.

+ WHAT IS SUPPLIED WITH THE VEHICLE?

All vehicles are supplied with a kitchen kit and general equipment for your convenience. This includes cooking equipment and eating utensils, as well as pegs, a clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. Electrical appliances are supplied in vehicles that have 240V.

Personal Kits including sheets, blankets/duvets, pillows, pillowcases and bath towels are complementary when hiring a Hippie Camper.

PLACES TO STAY

+ WHERE DO WE CAMP AT NIGHT?

We strongly recommend you stay at a campground, holiday park or caravan park. Caravan parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity.

Download the ApolloConnect app from the App Store or Google Play to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions.

WHAT TO DO BEFORE PICK UP

+ SHOULD I DOWNLOAD APOLLOCONNECT?

Yes. ApolloConnect contains a section on Safe Driving Videos, which you will need to view prior to starting your road trip. You can also watch “How To” videos for your selected rental campervan.

You can download the ApolloConnect app from the App Store or Google Play.

+ DO I NEED TO SUPPLY ALL DRIVER DETAILS?

We require you to enter all driver details online through our Online Check In link prior to pick up. You will need your Reservation/Booking Reference and the surname of the booking. You are not required to enter passenger details, only drivers.

MY BOOKING

+ CAN I MAKE CHANGES TO MY BOOKING?

Yes of course! Please contact our  friendly Reservations team by email on [email protected] and quote your Reservation number. We will then check whether we can fulfil your request.

+ WHAT IS A VEHICLE RELOCATION?

We permit vehicles to travel one way between cities. This frequently results in vehicles being located in the wrong city for their next rental. To assist in the “relocation” of these vehicles, we offer travellers cheap rates to move vehicles from city “A” to city “B”. For budget conscious renters this provides an ideal opportunity to travel between cities while still fitting in some sightseeing.

To browse relocation deals, visit the relocations page.

ON THE ROAD

+ WHO DO I CONTACT IF I NEED ASSISTANCE?

We encourage you to download ApolloConnect in Australia and NZ. ApolloConnect has a Contact Us section which easily connects you to Reservations and Roadside Assistance, as well as Campstay. Download from Google Play or the Apple Store.

To ask about availability to extend your holiday email [email protected] or call Reservations on 1800 777 779 For Roadside Assistance email [email protected] or call 1300 798 212 - the number will be on your key tag.

+ HOW OFTEN SHOULD I TAKE A BREAK?

We encourage you to allow extra time to reach your destination. Please take a break from driving every 2 hours.

+ ARE THERE ANY RESTRICTIONS ON WHERE I CAN DRIVE?

We want you to stay safe on your holiday. All 2WD rental vehicles must stay on sealed roads, the only exception is a well maintained access road less than 10kms in Australia to a recognised campground. Please refer to our Terms and Conditions for more information about travel restrictions that apply to your chosen vehicle in your country of travel.

+ DO I HAVE TO PAY TO USE TOLL ROADS IN AUSTRALIA?

When driving a rental vehicle in Australia, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Fees and charges to travel via toll roads vary by state. You are likely to pass through toll roads if you are driving your campervan through metropolitan Queensland, New South Wales or Victoria.

Hippie Camper will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip.









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